Auto Repair Near Me
Auto Repair: HOW DO They Screw Up An Essential oil Change?
"It's all about beating the time." This offer comes from a sensible old service administrator, advising me on how to increase my income as a flat-rate technician. If you've ever wondered why your car doesn't get set correctly, or all of your concerns weren't addressed, you can blame, partly, the flat-rate pay structure.
Flat-rate simply means that your auto mechanic is paid a flat fee for a specific repair, regardless of how long the repair actually calls for. In other words, if your car needs a water pump, which compensates two hours of labor, and the auto technician completes the work in one hour, he gets payed for two.
In theory, this can work in your favor. If the job takes longer, you'll still pay just the "predetermined" labor amount. In THEORY, not reality!
The flat-rate pay framework was created to drive productivity. It's very effective. The flat-rate pay system motivates technicians to work solid, but it does not promote quality.
In terms of getting your car fixed properly, the flat-rate pay framework has disastrous results. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order to maximize the number of hours they costs. Experienced flat-rate technicians can invoice from 16 to 50 time in an 8 hour day.
It's these shortcuts and the breakneck acceleration at which chiseled rate technicians work that result in some of the most idiotic mistakes. Within the rapid-fire pace of an shop I've observed technicians start machines with no oil. I've seen transmissions fallen, smashing into little bits onto the shop floor. And I've seen automobiles driven through bay doors--all in the name of "beating the time clock."
Flat-rate technicians can get quite intricate with shortcuts. The best was the execution associated with an 6-foot-long 2-by-4, that was put under the engine motor for support while a engine mount was removed. It made a job predetermined to consider 1.5 time achievable in twenty minutes. A win-win, right? The tech makes extra cash; you get your car back faster.
Actually, in many cases the keeping this 2-by-4 harmed the oil skillet. Moreover, it induced the car, your vehicle, to balance precariously 6 toes in the air, while the technician manipulated the car lift to gain access to your engine mount.
This tactic was abruptly discontinued whenever a technician's 2-by-4 snapped creating the car to crash nose down onto the concrete floor.
Sometimes the shortcuts create very understated disruptions, which create problems overtime. A quick example: a car had its transmission serviced with a fresh filtration system, gasket, and fluid. During the technique, the technician could save time by bending the transmitting dipstick tube somewhat, to be able to have the transmission pan out faster. The vehicle was reassembled, and the technician re-bent the tube back to place and off it went--no concerns....
Six months later, the automobile delivered with an intermittent misfire. The engine wasn't jogging on all cylinders. After considerable diagnostics, it was learned that the transmission dipstick tube acquired chaffed through the engine funnel, intermittently grounding out an injector. Hmm, that's weird. Don't usually see that.
The high-speed environment and the next shortcuts demonstrate the devastating effects of the flat-rate, sales-driven pay framework on the grade of car repairs.
No question even an petrol change gets screwed up!
The poor quality of work urged by the chiseled rate pay structure is disconcerting enough. However, it generally does not stop here. The negative effects of flat-rate get exponentially worse, as it opens "wide" the entranceway to rip you off!